Privacy Policy
This policy applies to users in Australia.
Contents
- Who We Are
- Definitions
- Our Services
- How Our Services Work
- What Personal Information We Collect
- How We Use Your Information
- Legal Basis for Processing
- Contacting You (Calls, SMS, AI)
- Sharing Your Personal Information
- International Transfers
- Data Retention
- Cookies and Tracking
- Service Providers
- Security
- Children's Privacy
- Your Rights by Region
- Changes to This Policy
- Contact Us
1. Who We Are
Right Life Insure is operated by Ulist Pty Ltd T/A Uleads Digital ("we", "us", "our"), a company registered in Australia. We operate a comparison and lead generation platform that connects individuals and businesses with relevant third-party providers across insurance, finance, and other verticals.
We operate across Australia. Australian privacy laws apply to how we handle your personal information. See Section 16 for your rights.
2. Definitions
- Service: The Right Life Insure website and platform operated by Ulist Pty Ltd T/A Uleads Digital.
- Personal Data / Personal Information: Any information relating to an identified or identifiable individual.
- Usage Data: Data collected automatically from your use of the Service.
- Cookies: Small files stored on your device to help us operate and improve our Service.
- Data Controller: The entity that determines the purposes and means of processing personal data.
- Data Processor / Service Provider: A third party that processes data on our behalf under our instructions.
- Lead: A record created when you submit an enquiry through our platform.
- Provider: A third-party company to whom we may pass your enquiry details.
3. Our Services
We provide services including:
- Connecting users with providers for quotes, consultations, or services
- Providing editorial content and comparisons
- Sending offers, insights, and updates
- Facilitating participation in surveys, promotions, or market research
4. How Our Services Work (IMPORTANT)
Our platform is designed to help you find relevant providers quickly. We use automated systems to score and prioritise leads and to match enquiries with providers.
If an automated decision has a legal or similarly significant effect on you, you have the right to request a human review, to obtain an explanation of the decision, and to contest the outcome. To request a review contact privacy@rightlifeinsure.com. We will acknowledge requests within 5 business days and respond substantively within 30 calendar days.
When you submit a form:
- You provide your details and requirements
- We assess your request (including automated processing where applicable)
- We match you with relevant third-party providers
- Your details are shared with those providers
- Providers may contact you directly by phone, email, SMS or messaging apps
5. What Personal Information We Collect
a) Information you provide
- Name, email address, phone number
- Address or postcode
- Product or service requirements
- Business name, type, and size (where applicable)
- Any additional information submitted relevant to the product or service
b) Automatically collected data
- IP address
- Device and browser information
- Usage behaviour and pages visited
- Cookies and tracking data
c) Additional data sources
- Marketing partners
- Data enrichment providers
- Publicly available data
d) Lead generation-specific data
- Partially completed form data
- Lead scoring and profiling data
- Disposition data
e) Call Recording
Some providers you are connected with may record calls for quality assurance, training, fraud prevention, and dispute resolution purposes.
6. How We Use Your Information
Core services
- Matching you with relevant providers
- Delivering quotes or recommendations
Lead distribution
- Sharing your details with providers so they can contact you
Verification and fraud prevention
- Ensuring submissions are genuine
- Preventing duplicate or fraudulent leads
Communications
- Responding to enquiries
- Customer support and feedback
Marketing and advertising
- Sending relevant offers
- Creating custom and lookalike audiences
- Measuring campaign performance
Service improvement
- Analytics and user behaviour insights
- Lead scoring and optimisation
7. Legal Basis for Processing
Our legal basis for processing depends on your region:
- Australia: We collect and use personal information where it is reasonably necessary for our functions (APP 3), where you would reasonably expect it, or where you have provided consent.
| Processing Activity | Primary APPs (AU) | UK/GDPR Basis | Other Laws |
|---|---|---|---|
| Collecting form data | APP 3; APP 5; APP 1 | Contract; Legitimate interests | Consumer law obligations |
| Sharing leads with third-party providers | APP 6; APP 1 | Contract; Legitimate interests | Contract law; consumer protection |
| Marketing communications | APP 6; APP 5 | Consent; Legitimate interests | Spam Act 2003 |
| Automated matching and lead scoring | APP 1; APP 3; APP 6 | Legitimate interests | OAIC guidance; ICO guidance |
| Fraud prevention and verification | APP 3; APP 6; APP 11 | Legitimate interests; Legal obligation | Criminal law interfaces |
| Analytics and advertising | APP 6; APP 11; APP 1 | Consent; Legitimate interests | Ad platform policies |
| Cross-border transfers | APP 8 | Art. 46 UK GDPR safeguards | International transfer rules |
| Data subject rights | APP 12; APP 11 | Art. 15-22 UK GDPR | OAIC |
| Backups and disaster recovery | APP 11; APP 1 | Art. 32 UK GDPR | N/A |
8. Contacting You (Calls, SMS, AI)
When you provide your contact details, we or the providers we connect you with may contact you via phone calls, SMS, messaging platforms, and email. You can opt out at any time by contacting us at privacy@rightlifeinsure.com.
9. Sharing Your Personal Information
a) Service providers
Hosting, CRM, analytics, data enrichment or validation partners.
b) Third-party providers
When you submit an enquiry, your data is shared with relevant providers who may contact you directly.
c) Advertising platforms
Google, Meta, TikTok. We may share pseudonymised data to measure campaign performance.
d) Business transactions
If Ulist Pty Ltd T/A Uleads Digital is involved in a merger or acquisition, your personal data may be transferred.
e) Law enforcement
We may disclose your data where required by law or to protect rights, property, or safety.
10. International Transfers
Your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure your data is protected in accordance with applicable law. Contact privacy@rightlifeinsure.com for information about safeguards.
11. Data Retention
| Data Type | Retention Period |
|---|---|
| Lead/enquiry data | Up to 4 years |
| Marketing contact data | Until opt-out or 12 months inactivity |
| Partial form data | 24 hours (backups up to 30 days) |
| Research data | Up to 4 years |
| Web analytics data | Up to 26 months |
12. Cookies and Tracking
We use cookies, event tracking technologies, and advertising identifiers. Cookie types include session, preference, security, and analytics cookies. You can manage cookie preferences through your browser settings.
13. Service Providers
We work with third-party service providers who process data on our behalf. Analytics: We use Google Analytics. You can opt out via the Google Analytics Opt-out Browser Add-on.
14. Security
We implement appropriate technical, organisational, and physical measures to protect your data, including encryption in transit and at rest, access controls, multi-factor authentication, and incident response procedures.
15. Children's Privacy
Our Service does not address anyone under the age of 18. If you believe your child has provided us with personal data, contact privacy@rightlifeinsure.com.
16. Your Rights by Region
Contact privacy@rightlifeinsure.com to exercise any of the rights below. We will acknowledge requests within 5 business days and respond within 30 calendar days.
🇦🇺 Australia — Privacy Act 1988 (Cth) & Australian Privacy Principles
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Under Australian law you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
- Opt out of direct marketing at any time
- Make a complaint about how we handle your personal information
We are subject to the Notifiable Data Breaches (NDB) scheme. If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the OAIC as soon as practicable.
If you are not satisfied with our response, you may contact the OAIC: www.oaic.gov.au | Phone: 1300 363 992
🇬🇧 United Kingdom — UK GDPR & Data Protection Act 2018
For users in the United Kingdom, we act as a Data Controller under the UK GDPR and the Data Protection Act 2018. You have the right to access, rectification, erasure, restriction of processing, data portability, and to object to processing.
If you are not satisfied with our response, you may contact the ICO: ico.org.uk | Phone: 0303 123 1113
17. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be published at rightlifeinsure.com/privacy-policy with a revised effective date.
18. Contact Us
For any privacy-related queries or to exercise your rights:
- Email: privacy@rightlifeinsure.com
- Mail: Ulist Pty Ltd T/A Uleads Digital, Level 2/89 McLachlan St, Fortitude Valley QLD 4006, Queensland, Australia
We will acknowledge all requests within 5 business days and respond substantively within 30 calendar days.
Right Life Insure is not a life insurance provider, health services provider or financial services provider. We operate exclusively as referral service.
By using our website at https://www.rightlifeinsure.co/ (Site) and submitting your information, you acknowledge and agree that we will share your information with our third-party partners, who may contact you directly. All enquiries initiated on this Site are referred to our partners who are licensed to provide their respective products and/or services (Third Party Partners). We receive referral fees and commissions from these Third Party Partners for making these introductions. We do not provide comparisons between life insurance providers, provide insurance services, provide financial or financial product advice, or act as a product issuer. We do not sell, recommend, or otherwise provide any opinion in relation to any insurance products or services. We make no representations that any insurance product or service is most suitable for your needs.
By clicking “SUBMIT”, you understand that you will be referred to and dealing directly with the Third Party Partner and/or its representatives, not with Right Life Insure. You consent to receive notices, phone calls, and other communications from the Third Party Partner and/or their representatives at the contact information you provide.
Please note that the Site and its content (including tools, information, insights, or resources) are provided for general information purposes only, on an “as is” basis. Our content does not constitute advice of any nature (legal, financial, superannuation, or tax). We do not represent that any information provided is accurate, up-to-date, or more suitable than options not featured on our Site. You use our content at your own risk, and we assume no responsibility or liability for your use or reliance on it, to the extent permitted by law. It is your responsibility to determine the suitability, reliability, and usefulness of our Site and content. We recommend seeking advice from a licensed professional to address your specific objectives, financial situation, and needs.
By submitting your details on this site, you agree to our terms and conditions.
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